Incidents reported on status page for Aphex https://status.aphex.co/ https://d1lppblt9t2x15.cloudfront.net/logos/b4f7fca371bcaae9fcee52d661e199e8.png https://status.aphex.co/ en https://status.aphex.co/incident/713255 Thu, 28 Aug 2025 10:42:00 -0000 https://status.aphex.co/incident/713255#03f8c6da275f7294e00aa5c1b59787cecd1c3ce6ac41fda01c6327792c295520 We’ve identified the cause of the saving issues affecting some projects. Our sync engine relies on a cache to keep projects fast and up to date. In some cases, the cache can drop and begin rebuilding from the database. During this rebuild window, changes may fail to save. The cache will self-heal - smaller projects recover in minutes, larger ones may take over an hour. We’re in the final stages of testing a fix and expect to release it soon. This page will be kept updated as the rollout progresses. https://status.aphex.co/incident/713255 Wed, 27 Aug 2025 06:09:00 -0000 https://status.aphex.co/incident/713255#c697e006cef0b8647f498a847cf3f49cc5dc71c2b3f9a6402b2b40f14b1471cb We're investigating reports of users experiencing issues with updating or saving tasks successfully within their Project. We're working to fix the problem as quickly as we can and will share another update shortly. https://status.aphex.co/incident/707954 Tue, 19 Aug 2025 07:38:00 -0000 https://status.aphex.co/incident/707954#93dcee86edbba447cdaf5ac0bca6abe93079af3181b5522b86b568aad78dc930 We identified that updates were failing due to a caching issue. The team deployed a fix overnight (UK time) and all affected projects are now updating as expected. Thanks for bearing with us. https://status.aphex.co/incident/707954 Mon, 18 Aug 2025 16:00:00 -0000 https://status.aphex.co/incident/707954#e91a9c36bf9ecdd0fadd5ce8c15c6c436623d1929f590bcacc949f6bf4774332 We’ve identified that the failed updates were caused by a caching issue. Our system incorrectly believed the necessary data had already been stored, so it didn’t rebuild the cache as expected. We’ve queue a fix to run overnight (UK time) to ensure affected projects are properly updated. Thanks for bearing with us - we’ll keep you posted. https://status.aphex.co/incident/707954 Mon, 18 Aug 2025 13:50:00 -0000 https://status.aphex.co/incident/707954#9c2e341eed8966380e8470199dac19e599ba7ac966671024eb1bdbb2779ef3e9 We're investigating reports of existing tasks not appearing on the Gantt and missing Project Assets. We're working to fix the problem as quickly as we can and will share another update shortly. https://status.aphex.co/incident/707531 Sun, 17 Aug 2025 17:08:27 -0000 https://status.aphex.co/incident/707531#db789c728cc0f0e882336f6780b1e03a3ff0dd1f6d8d6844a1914394bedd693e Map and Tile Servers (AU) recovered. https://status.aphex.co/incident/707531 Sun, 17 Aug 2025 17:06:19 -0000 https://status.aphex.co/incident/707531#e8b970c04df0c29ab6a1b5870b512da884075b7b9abe05839080eb6f7f57f22b Map and Tile Servers (AU) went down. https://status.aphex.co/incident/706496 Fri, 15 Aug 2025 08:07:55 -0000 https://status.aphex.co/incident/706496#c30f35a43893c29ca2852b33af9ba35cc2db778bbca8f070f8359518c0e9ba87 Map and Tile Servers (EU) recovered. https://status.aphex.co/incident/706496 Fri, 15 Aug 2025 08:06:10 -0000 https://status.aphex.co/incident/706496#5753b1fd9a8e52314c53989510b4edfe895de7ae54aa671b677ec1fc881fb706 Map and Tile Servers (EU) went down. https://status.aphex.co/incident/701366 Wed, 06 Aug 2025 12:14:00 -0000 https://status.aphex.co/incident/701366#4e0473727d256ad682986490a712e1ef838bd689e97c0664ff3a381472e8bc3d We've identified the root cause of the issue, and all Published Versions are now loading as expected https://status.aphex.co/incident/701366 Wed, 06 Aug 2025 11:14:00 -0000 https://status.aphex.co/incident/701366#714582656feb9c8c8c86f8c30327dcf5dde576e464fac46f9792ffc853d1df5c We’re having some trouble with Published Versions. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.aphex.co/incident/626951 Mon, 28 Jul 2025 07:50:00 -0000 https://status.aphex.co/incident/626951#5f2a47634f9706715cf957de8844e7dd6163b09c1143b9fc4ddff94678f0d4f0 We observed an increase in timeouts between two internal services, causing a temporary outage. Restarting the affected service restored full functionality, and systems are now operating normally. We’re continuing to investigate the underlying cause to prevent future recurrence. https://status.aphex.co/incident/626951 Mon, 28 Jul 2025 07:22:00 -0000 https://status.aphex.co/incident/626951#2f85426228c3344a42f358176e7e1618e8bf11de6dcc203b02f56b46bc0df8a0 Some users are experiencing slow project load times. We're currently investigating. https://status.aphex.co/incident/623568 Tue, 22 Jul 2025 01:00:52 -0000 https://status.aphex.co/incident/623568#b22429cf1b6ebd0881c2b2e27d995b6e3b6ecfc307fdcc62f74c680913be1732 Map and Tile Servers (AU) recovered. https://status.aphex.co/incident/623568 Tue, 22 Jul 2025 00:58:42 -0000 https://status.aphex.co/incident/623568#7f2e1d59e1056d9d84badf61a130b4471b259c7296a7a9cb8834f605a0ccb401 Map and Tile Servers (AU) went down. https://status.aphex.co/incident/620961 Wed, 16 Jul 2025 21:10:32 -0000 https://status.aphex.co/incident/620961#36379db5ffd50bbb13173aacd14ef3eb05fa169cc00f2e298a61794dd47ff6ce Aphex Application recovered. https://status.aphex.co/incident/620961 Wed, 16 Jul 2025 20:40:49 -0000 https://status.aphex.co/incident/620961#91c6485648eb1a5c15a6d8fde441acb3e87060dae0058c71f042e514b696bb56 Aphex Application went down. https://status.aphex.co/incident/620340 Wed, 16 Jul 2025 00:37:00 -0000 https://status.aphex.co/incident/620340#0117185e1869bc656b1fb46d0f33c18da9c34e94c1cbfd74340fa85f38b64058 We’re back! Aphex App should be up and running. Thanks for bearing with us. https://status.aphex.co/incident/620340 Tue, 15 Jul 2025 23:36:00 -0000 https://status.aphex.co/incident/620340#66641ad53ca62e8a21991274724c3507844ac5ff66370ac5f5579d5db88a5644 Some users are unable to see existing tasks when logging in and going to the Gantt. This is impacting the ability to save changes to tasks and see some of the existing users. https://status.aphex.co/incident/613035 Wed, 02 Jul 2025 12:02:20 -0000 https://status.aphex.co/incident/613035#1a85eea349f4c4a7ffc06612f1130ffd6d4802fe6fc6e5cf2867fef09fc61941 Map and Tile Servers (EU) recovered. https://status.aphex.co/incident/613035 Wed, 02 Jul 2025 12:01:05 -0000 https://status.aphex.co/incident/613035#977823cfa24f894a809035435de4ffe1db34db277047eabd76f2ca26ea32f875 Map and Tile Servers (EU) went down. https://status.aphex.co/incident/602149 Fri, 13 Jun 2025 01:45:00 -0000 https://status.aphex.co/incident/602149#100913b4900e90dc0a0051e3f637b08962ed14813e475d43b4e69f953956c21f Our Cloud Provider has resolved the issues. https://status.aphex.co/incident/602149 Thu, 12 Jun 2025 22:32:00 -0000 https://status.aphex.co/incident/602149#de80788e5711a25eb0c7f494520535c6720a602eb0a66013ecf62e53718303a6 Our cloud provider is experiencing an outage. Aphex systems remain operational but we will continue to monitor the situation https://status.aphex.co/incident/601715 Thu, 12 Jun 2025 20:00:13 -0000 https://status.aphex.co/incident/601715#7284ecf802ebbba8e579c28e44ce2594146e654f144b9c7414b799d2d96bcef9 Aphex Application recovered. https://status.aphex.co/incident/601715 Thu, 12 Jun 2025 18:06:25 -0000 https://status.aphex.co/incident/601715#92dd0e38dd33d8353037ba667dab170cc8e9bc86db126f4b9ad6269fa4ed19f2 Aphex Application went down. https://status.aphex.co/incident/601151 Thu, 12 Jun 2025 00:47:00 -0000 https://status.aphex.co/incident/601151#29f5d6e709b1b69c0b7a2a608244f996fb211d222dc6717b7bac298d654c06a8 We’re back! New users should be able to sign up again. Thanks for bearing with us. https://status.aphex.co/incident/601151 Thu, 12 Jun 2025 00:04:00 -0000 https://status.aphex.co/incident/601151#bdda498f115705c0c1462b9442411c1b222ef9e833113ba05e25248fe2b3038a We’re having some trouble with new users signing up to Aphex. After verifying their email, new users will see an error and be unable to complete their account creation. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.aphex.co/incident/598114 Mon, 09 Jun 2025 07:41:00 -0000 https://status.aphex.co/incident/598114#ad7c73d368b13384161821a48572cbecadb2739be28c3020e9015dcb433c4061 We’re back! Uploading XML & XER files using the P6 schema should be up and running. Thanks for bearing with us. https://status.aphex.co/incident/598114 Fri, 06 Jun 2025 10:01:00 -0000 https://status.aphex.co/incident/598114#cdb0484943e41df27ccd9a97b102095c4dd2ed73b9bccaf677497b4b6c64f343 We’ve identified an issue with how activity IDs are mapped during import. While an import will complete successfully, it may cause duplicate tasks and broken links between subsequent imports and External ID's are incorrect. To avoid cleanup later, we recommend holding off on imports until further notice. https://status.aphex.co/incident/597748 Thu, 05 Jun 2025 20:04:20 -0000 https://status.aphex.co/incident/597748#a50cca0a3031e5f0879753cb0b313f167bc1256301ea37ba096502a79f255507 Map and Tile Servers (EU) recovered. https://status.aphex.co/incident/597748 Thu, 05 Jun 2025 20:01:21 -0000 https://status.aphex.co/incident/597748#8367f895e2a30ed3b3d0d8320fb1deda22b79fb22c1203f0640c5ff71c515f49 Map and Tile Servers (EU) went down. https://status.aphex.co/incident/595399 Mon, 02 Jun 2025 15:42:00 -0000 https://status.aphex.co/incident/595399#2e331f57116113c893041ae501787386b20e09104ea4c3e931c37a172e504198 We’re back! Upgrading/Downgrading trials in the APAC Region should be up and running. Thanks for bearing with us. https://status.aphex.co/incident/595395 Mon, 02 Jun 2025 09:17:00 -0000 https://status.aphex.co/incident/595395#94f9167647b85869b2937eb52d87ecf0bd2ac6e4c0ff92d24e4af8922d8f653e We’re back! signing up to Aphex for the first time & hitting an issue where login tokens do not contain the correct information and are hitting a loading page should be up and running. Thanks for bearing with us. https://status.aphex.co/incident/595399 Mon, 02 Jun 2025 07:30:00 -0000 https://status.aphex.co/incident/595399#4c01d45cad4ac80443df3f1d5e538dff41c25b91c83db80b8c8a400da51221eb We’re investigating an issue with Upgrading and Downgrading trials that is impacting some users in the APAC region. When trying to Upgrade/Downgrade the trial they don't process as expected. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.aphex.co/incident/595395 Mon, 02 Jun 2025 07:19:00 -0000 https://status.aphex.co/incident/595395#9c4354eee0b18f689bee51af333ca4e596e8d6d9561d858497bb70c421bffb8a We’re investigating an issue when signing up to Aphex for the first time that is impacting some users. When creating the user profile, users are hitting a "application error" message. Users are also hitting an issue where their login tokens do not contain the correct information and are hitting a loading page and unable to get in. Users will need to log in and back out as a workaround. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.aphex.co/incident/562998 Tue, 13 May 2025 20:42:38 -0000 https://status.aphex.co/incident/562998#730cfdf4f83ac9828057384a842bb9f9f67de91ff5cf0cf5e44c27e1740d83d7 Map and Tile Servers (AU) recovered. https://status.aphex.co/incident/562998 Tue, 13 May 2025 20:40:27 -0000 https://status.aphex.co/incident/562998#31ec9c866ed6bdb68456b07a55ec39945a7dc75a8f672980a4169b3d2e6cdbc7 Map and Tile Servers (AU) went down. https://status.aphex.co/incident/560849 Mon, 12 May 2025 15:36:52 -0000 https://status.aphex.co/incident/560849#7f4ea66253670e0974804a27203fab6d890a0a43562b375f6877478ce81cb317 Map and Tile Servers (EU) recovered. https://status.aphex.co/incident/560849 Mon, 12 May 2025 15:34:54 -0000 https://status.aphex.co/incident/560849#da0bbc303fe1cc02faa49b45a38288298e71095513c4fc738b29da07e54b830c Map and Tile Servers (EU) went down. https://status.aphex.co/incident/542525 Wed, 09 Apr 2025 13:56:00 -0000 https://status.aphex.co/incident/542525#1d0a19672254b0492c6beeb36033446293b71013579d6bed0b5acec9aa90d240 We’re back! We have identified the root cause of the issue and the mobile app is back up and running. Thanks for bearing with us. https://status.aphex.co/incident/542525 Wed, 09 Apr 2025 12:35:00 -0000 https://status.aphex.co/incident/542525#a7353f6dd35dd53527ad770df47c3752d6535086cbd020fc8c8296675c7c87e5 We’re experiencing an issue with logging into the Aphex mobile app that is impacting users. We’re investigating the possible causes including reviewing our third party authentication provider. We’ll share another update shortly. https://status.aphex.co/incident/537073 Mon, 31 Mar 2025 01:52:42 -0000 https://status.aphex.co/incident/537073#1526bf5b4cb0682b2ffa166c5771c2e06c63bb8720eab8be1635fb7573bfa3f2 Aphex Application recovered. https://status.aphex.co/incident/537073 Mon, 31 Mar 2025 01:51:19 -0000 https://status.aphex.co/incident/537073#8af87669acaf0da8c59829bbc03836921f98bee6118eb397cc5d75adf8af4f2d Aphex Application went down. https://status.aphex.co/incident/536378 Sat, 29 Mar 2025 06:40:05 -0000 https://status.aphex.co/incident/536378#22f2bc0a1d0986619ad2bdc99a6d23dda2fbc1ee7e864da87bd664b177aceae0 Map and Tile Servers (AU) recovered. https://status.aphex.co/incident/536378 Sat, 29 Mar 2025 06:38:36 -0000 https://status.aphex.co/incident/536378#aa7d829e125c4b7db75814881b60d223002bc185442dce266c5b6034d086748c Map and Tile Servers (AU) went down. https://status.aphex.co/incident/535721 Thu, 27 Mar 2025 23:48:05 -0000 https://status.aphex.co/incident/535721#8abbb525ed7750af05dd4620fd01465d291b038ec83750e0c3cb2af90d546f8c Map and Tile Servers (EU) recovered. https://status.aphex.co/incident/535721 Thu, 27 Mar 2025 23:44:08 -0000 https://status.aphex.co/incident/535721#8ffb2cfdcd7e3f43538041c6238b1c17b4b7ada308311b9fd098ceaf2bce6e50 Map and Tile Servers (EU) went down. https://status.aphex.co/incident/533521 Mon, 24 Mar 2025 18:56:55 -0000 https://status.aphex.co/incident/533521#9dde302e42c95d0fbaf303efa4a2b0fa71f1a41a13dcc68f9e1d8762640d9c6f Map and Tile Servers (AU) recovered. https://status.aphex.co/incident/533521 Mon, 24 Mar 2025 13:05:00 -0000 https://status.aphex.co/incident/533521#042cd1c009081ab70fcb5426d9cb59effa0fc12e1a3aa99a89893962b0758d46 Storage failed to mount, preventing the backend server from starting properly. https://status.aphex.co/incident/526885 Wed, 12 Mar 2025 08:27:54 -0000 https://status.aphex.co/incident/526885#94bf16842598944ae4abe8a6cfce69dd7889e0f9da1f12e9f8a2229034a74d10 Map and Tile Servers (AU) recovered. https://status.aphex.co/incident/526885 Wed, 12 Mar 2025 08:16:00 -0000 https://status.aphex.co/incident/526885#11f4e870bc2b7630a1911e76ba8b9e71259ab9a5f84a0361739d1372b49691f9 A large file upload caused unexpected processing delays, impacting our tiling service. We are reviewing system configurations to improve handling of such cases. https://status.aphex.co/incident/522024 Mon, 03 Mar 2025 21:08:56 -0000 https://status.aphex.co/incident/522024#560c91118ff58fdd7a4917f0b91fff0f6ac0917683d04dd440c95576b8156936 Aphex Application recovered. https://status.aphex.co/incident/522024 Mon, 03 Mar 2025 21:07:45 -0000 https://status.aphex.co/incident/522024#d6187546862f86504ea59dcd5a1abfd45e3a2e85c4528a8d2d8988b06cdfb82d Aphex Application went down. https://status.aphex.co/incident/522024 Mon, 03 Mar 2025 17:20:21 -0000 https://status.aphex.co/incident/522024#0d53ede3bb4ddd58a3c4cdf0136f9867d3a6750e6e4bc4240e6371a9915b895d Aphex Application recovered. https://status.aphex.co/incident/522024 Mon, 03 Mar 2025 17:04:22 -0000 https://status.aphex.co/incident/522024#ff2f25d87cdc1c75de8a38676096a034a97af2cfe03f39826fa0785d55f1d5d4 Aphex Application went down. https://status.aphex.co/incident/518993 Wed, 26 Feb 2025 00:55:53 -0000 https://status.aphex.co/incident/518993#b42fe278c9e6d1872566d6de5511b8e53fa1ff2109d905698ec1e551cd06affa Map and Tile Servers (AU) recovered. https://status.aphex.co/incident/518993 Wed, 26 Feb 2025 00:55:24 -0000 https://status.aphex.co/incident/518993#33ef437ad831788820358331345ea17827c9aeb30809dd2f22d359b0f14f374a Map and Tile Servers (EU) recovered. https://status.aphex.co/incident/518993 Wed, 26 Feb 2025 00:53:10 -0000 https://status.aphex.co/incident/518993#051b18e6ffd6a1866faff1a2ebe7a8120e577d102a234270167d711273bbaa32 Map and Tile Servers (EU) went down. https://status.aphex.co/incident/518993 Wed, 26 Feb 2025 00:52:11 -0000 https://status.aphex.co/incident/518993#7a949e8654a33b51a9e7ccdcbd96aaad183745c8ec65eab1f700c561a4d934f6 Map and Tile Servers (AU) went down. https://status.aphex.co/incident/518182 Mon, 24 Feb 2025 14:44:30 -0000 https://status.aphex.co/incident/518182#d97fa668186430273f1967371d080d823c96f282317fea1fd0262b76b665902b Map and Tile Servers (AU) recovered. https://status.aphex.co/incident/518182 Mon, 24 Feb 2025 14:41:28 -0000 https://status.aphex.co/incident/518182#a8cefc58f356c36e7fed443370e1026089ffed9b8410dc671a77b6d5a580c0d6 Map and Tile Servers (AU) went down. https://status.aphex.co/incident/515227 Tue, 18 Feb 2025 09:44:00 -0000 https://status.aphex.co/incident/515227#3fb73cf0a2151f5e76a7e631dfc146b320c85131cf5c22f1f5de84b64b922509 This incident has been resolved https://status.aphex.co/incident/515227 Tue, 18 Feb 2025 09:30:00 -0000 https://status.aphex.co/incident/515227#8c2641b46f1c122cb6a247dc8a8f33abe8e1a289eb8dae82d747dcc947fa67e7 We are currently experiencing intermittent authentication issues due to disruptions with our identity provider (WorkOS). Some users may encounter errors when attempting to log in. Impact: You may receive an error message during login attempts. Workaround: If you encounter an error, please try logging in again. Multiple attempts should eventually succeed. We are actively monitoring the situation and working with WorkOS to resolve this issue. We apologise for any inconvenience this may cause. For urgent assistance, please contact support@aphex.co Status updates will be posted here as they become available.