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Downtime

Aphex users unable to login

Oct 20 at 07:27am UTC
Affected services
Aphex Application

Resolved
Oct 20 at 09:46am UTC

Most logins are now succeeding. Our upstream provider (AWS, via WorkOS) is showing strong signs of recovery, and authentication services are stabilising.

Some users may still experience the occasional error while the backlog clears, but retrying should work in most cases.

We’ll continue monitoring until full resolution is confirmed.

Updated
Oct 20 at 07:51am UTC

We’re currently seeing widespread login failures caused by an upstream AWS outage impacting our authentication provider, WorkOS. This means some users are unable to sign in or access Aphex.
Existing logged-in sessions are unaffected, and no data is at risk.
We’re monitoring the situation closely and will update as AWS restores normal service.

Created
Oct 20 at 07:27am UTC

Users are hitting an error when trying to access the Aphex login page. We are currently investigating and will update when we have more information. Thank you for your patience