Previous incidents

We’ve identified the cause of the saving issues affecting some projects. Our sync engine relies on a cache to keep projects fast and up to date. In some cases, the cache can drop and begin rebuilding from the database. During this rebuild window, changes may fail to save.

The cache will self-heal - smaller projects recover in minutes, larger ones may take over an hour.

We’re in the final stages of testing a fix and expect to release it soon. This page will be kept updated as the rollout pro...

We identified that updates were failing due to a caching issue.

The team deployed a fix overnight (UK time) and all affected projects are now updating as expected. Thanks for bearing with us.

Map and Tile Servers (AU) recovered.

Map and Tile Servers (EU) recovered.

We've identified the root cause of the issue, and all Published Versions are now loading as expected

We observed an increase in timeouts between two internal services, causing a temporary outage.

Restarting the affected service restored full functionality, and systems are now operating normally.

We’re continuing to investigate the underlying cause to prevent future recurrence.

Map and Tile Servers (AU) recovered.

Aphex Application recovered.

We’re back! Aphex App should be up and running. Thanks for bearing with us.

Map and Tile Servers (EU) recovered.

Our Cloud Provider has resolved the issues.

Aphex Application recovered.

We’re back! New users should be able to sign up again. Thanks for bearing with us.

We’re back! Uploading XML & XER files using the P6 schema should be up and running. Thanks for bearing with us.

Map and Tile Servers (EU) recovered.

We’re back! Upgrading/Downgrading trials in the APAC Region should be up and running. Thanks for bearing with us.

We’re back! signing up to Aphex for the first time & hitting an issue where login tokens do not contain the correct information and are hitting a loading page should be up and running. Thanks for bearing with us.