Previous incidents
Map and Tile Servers (EU) and APIs (EU) are down
Resolved Oct 20, 2026 at 11:58am UTC
Map and Tile Servers (EU) recovered.
5 previous updates
Unable to upload Images on Diary/Planner and Insight data experiencing delays
Resolved Oct 20, 2026 at 11:57am UTC
This issue has been resolved and users can now upload Drawing location images/PDFs, Diary images and access information in Insight.
Thank you for bearing with us whilst we worked through this.
1 previous update
Aphex Application is down
Resolved Oct 19, 2026 at 7:14pm UTC
Aphex Application recovered.
1 previous update
Map and Tile Servers (EU) is down
Resolved Oct 13, 2026 at 6:21am UTC
Map and Tile Servers (EU) recovered.
1 previous update
Map and Tile Servers (EU) is down
Resolved Oct 12, 2026 at 9:35am UTC
Map and Tile Servers (EU) recovered.
1 previous update
Map and Tile Servers (EU) is down
Resolved Oct 8, 2026 at 12:07pm UTC
Map and Tile Servers (EU) recovered.
1 previous update
Users Unable to Publish Plan
Resolved Sep 28, 2026 at 4:34am UTC
The issue has been resolved, users are now able to publish their plans successfully.
Thanks for bearing with us while we worked through this.
1 previous update
Aphex Application is down
Resolved Sep 18, 2026 at 11:02pm UTC
Aphex Application recovered.
1 previous update
Some users unable to access Projects
Resolved Sep 16, 2026 at 5:25am UTC
We’re back! The issue causing some users to see an Unexpected Error when opening projects has been resolved. Projects should now be accessible as normal.
Thanks for bearing with us while we worked through this.
1 previous update
Aphex Application is down
Resolved Sep 15, 2026 at 10:41am UTC
Aphex Application recovered.
1 previous update
Login errors affecting some users
Resolved Sep 9, 2026 at 10:40pm UTC
Login functionality has now been restored. The errors appeared to originate with our third-party authentication provider, and access returned to normal without any changes needed on our end. We'll continue monitoring to ensure stability.
1 previous update
Aphex Application is down
Resolved Aug 19, 2026 at 12:04am UTC
Aphex Application recovered.
1 previous update
Some user's unable to access Aphex
Resolved Aug 5, 2026 at 11:32am UTC
We identified the issue and resolved this. Services should be up and running as normal now. Thank you for your patience
1 previous update
Map and Tile Servers (AU) is down
Resolved Aug 4, 2026 at 10:14am UTC
Map and Tile Servers (AU) recovered.
1 previous update