Previous incidents
Unexpected Error Affecting Some Attempts to Open Projects
Resolved Sep 18, 2025 at 10:26am UTC
The issue causing errors when opening projects has been resolved. Users should now be able to open projects without encountering connection errors. Thank you for your patience while we worked to restore normal service.
1 previous update
Map and Tile Servers (AU) is down
Resolved Sep 18, 2025 at 7:33am UTC
Map and Tile Servers (AU) recovered.
1 previous update
Map and Tile Servers (EU) is down
Resolved Sep 8, 2025 at 7:02pm UTC
Map and Tile Servers (EU) recovered.
1 previous update
Some Users Experiencing an Issue with Task Updates and Saves
Resolved Sep 2, 2025 at 12:39pm UTC
After monitoring the fix we are confident this has resolved the issue to our sync engine and should no longer be impacting task edits.
Thanks for bearing with us.
6 previous updates
Some projects unable to see Tasks or Project Assets
Resolved Aug 19, 2025 at 7:38am UTC
We identified that updates were failing due to a caching issue.
The team deployed a fix overnight (UK time) and all affected projects are now updating as expected. Thanks for bearing with us.
2 previous updates
Map and Tile Servers (AU) is down
Resolved Aug 17, 2025 at 5:08pm UTC
Map and Tile Servers (AU) recovered.
1 previous update
Map and Tile Servers (EU) is down
Resolved Aug 15, 2025 at 8:07am UTC
Map and Tile Servers (EU) recovered.
1 previous update
We are currently experiencing intermittent issues with Published Versions
Resolved Aug 6, 2025 at 12:14pm UTC
We've identified the root cause of the issue, and all Published Versions are now loading as expected
1 previous update
Slow Project Load Times
Resolved Jul 28, 2025 at 7:50am UTC
We observed an increase in timeouts between two internal services, causing a temporary outage.
Restarting the affected service restored full functionality, and systems are now operating normally.
We’re continuing to investigate the underlying cause to prevent future recurrence.
1 previous update
Map and Tile Servers (AU) is down
Resolved Jul 22, 2025 at 1:00am UTC
Map and Tile Servers (AU) recovered.
1 previous update
Aphex Application is down
Resolved Jul 16, 2025 at 9:10pm UTC
Aphex Application recovered.
1 previous update
Some users are unable to view existing tasks on the Gantt
Resolved Jul 16, 2025 at 12:37am UTC
We’re back! Aphex App should be up and running. Thanks for bearing with us.
1 previous update
Map and Tile Servers (EU) is down
Resolved Jul 2, 2025 at 12:02pm UTC
Map and Tile Servers (EU) recovered.
1 previous update