Previous incidents
Aphex Application is down
Resolved Oct 21 at 08:47pm UTC
Aphex Application recovered.
1 previous update
Aphex Application is down
Resolved Oct 21 at 01:56am UTC
Most logins are now succeeding. Our upstream provider (WorkOS) has released a fix for the issue, and authentication services are stabilising.
Some users may still experience the occasional error while the backlog clears, but retrying should work in most cases.
We’ll continue monitoring
6 previous updates
Aphex users unable to login
Resolved Oct 20 at 09:46am UTC
Most logins are now succeeding. Our upstream provider (AWS, via WorkOS) is showing strong signs of recovery, and authentication services are stabilising.
Some users may still experience the occasional error while the backlog clears, but retrying should work in most cases.
We’ll continue monitoring until full resolution is confirmed.
2 previous updates
User's unable to access Aphex
Resolved Oct 16 at 04:02am UTC
We’re back! Aphex should be up and running. Thanks for bearing with us.
1 previous update
Issues with publishing plan
Resolved Oct 13 at 08:27am UTC
We've identified the root cause of the issue and released a fix, Pubishing is now working as expected. Thank you for your patience
1 previous update
Aphex Application is down
Resolved Oct 12 at 01:27pm UTC
Aphex Application recovered.
1 previous update
Aphex Application is down
Resolved Oct 02 at 02:33pm UTC
Aphex Application recovered.
1 previous update
Users are unable to import master schedule imports
Resolved Oct 02 at 08:23am UTC
We've identified the root cause of the issue and released a fix, Importing Master Schedules is now working as expected
1 previous update
Aphex Application is down
Resolved Oct 01 at 11:47pm UTC
Aphex Application recovered.
1 previous update
Unexpected Error Affecting Some Attempts to Open Projects
Resolved Sep 18 at 10:26am UTC
The issue causing errors when opening projects has been resolved. Users should now be able to open projects without encountering connection errors. Thank you for your patience while we worked to restore normal service.
1 previous update
Map and Tile Servers (AU) is down
Resolved Sep 18 at 07:33am UTC
Map and Tile Servers (AU) recovered.
1 previous update
Map and Tile Servers (EU) is down
Resolved Sep 08 at 07:02pm UTC
Map and Tile Servers (EU) recovered.
1 previous update
Some Users Experiencing an Issue with Task Updates and Saves
Resolved Sep 02 at 12:39pm UTC
After monitoring the fix we are confident this has resolved the issue to our sync engine and should no longer be impacting task edits.
Thanks for bearing with us.
6 previous updates
Some projects unable to see Tasks or Project Assets
Resolved Aug 19 at 07:38am UTC
We identified that updates were failing due to a caching issue.
The team deployed a fix overnight (UK time) and all affected projects are now updating as expected. Thanks for bearing with us.
2 previous updates
Map and Tile Servers (AU) is down
Resolved Aug 17 at 05:08pm UTC
Map and Tile Servers (AU) recovered.
1 previous update
Map and Tile Servers (EU) is down
Resolved Aug 15 at 08:07am UTC
Map and Tile Servers (EU) recovered.
1 previous update
We are currently experiencing intermittent issues with Published Versions
Resolved Aug 06 at 12:14pm UTC
We've identified the root cause of the issue, and all Published Versions are now loading as expected
1 previous update